QSR VIỆT NAM - TUYỂN DỤNG OPERATION DIRECTOR - CHANG MODERN THAI CUISINE

Responsible for the overall direction and daily management of the brand training department and local store marketing. And responsible for annual and long-term profitability and competitiveness.

1. Key Tasks:

Business:

  • Drive, enable, and monitor the achievement of operational and financial results. Accomplish the growth and vision of the organization. Capture the market potential by accelerating restaurant development and optimizing operating costs.
  • Ensure execution of operating standards that optimize returns on assets, increase sales, and improve profits. Competent in developing and recommending operating plans.
  • Ensure crisis management system is developed and followed as required maintaining efficient operations.
  • Ensure all Stores operate at a high-quality level of Quality, Service & Cleanliness standard with emphasis on customer service while adhering to all health and safety company standards and procedures.
  • Developing and recommending operating plan, training budget, and budget in addition to ensuring meeting established budgetary guidelines.

Sales:

  • Evaluate sales trends and take appropriate action plan to close the sales gaps. Provide inputs to each area.
  • Manage Store Manager on local events/ programs to maximize the impact of Local Store Marketing.
  • Set sales targets for each responsible area and drive sales to ensure achieving targets.
  • Provide inputs to the Operations team on local events/ programs to maximize sales growth.

People:

  • Lead and organize team to fulfill strategic planning. Build and develop team and successor(s) for future growth.
  • Coach, counsel, and develop Area Managers and Store Managers in the achievement of company standards and their personal development plans.
  • Ensure proper training phases are successfully completed for all company restaurant personnel in relation to their development.
  • Drive Operations Excellence to meet the brand’s standards.
  • Perform other duties as assigned by COO/CEO.

Customer:

  • Ensure the success of “Customer Focus” processes, i.e. customer experience, customer complaints, customer service, etc.
  • Champion product quality and customer service.

2. Key Requirements :

Knowledge/ Skills/ Personalities:

  • High concentration and working ethics. High level of attention to detail and accuracy. Highly committed, passionate, well organized, pro-active, integrity, detailed, persevering and diligent. Able to balance priorities, resilient.
  • Knowledge of standards or food safety and sanitation audits. Experience with budgets, P&L statements, capital expenditures, and forecasting is a major plus.
  • Strong skill in driving for results, initiative-driven, people management and development. Customer-oriented and passionate about delivering high-quality customer service.
  • Excellent computer skills, especially Microsoft Excel.

Education:

  • At least a Bachelor‘s Degree in Business Management or other related fields.

Work experiences

  • At least 10 years experience in management of store operations.
  • Excellence in knowledge/ experience in food/ retail business.
  • Strong organizational and management skills, able to manage work and team members.
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Khu vực: TP.HCM

Loại công việc: Toàn thời gian

Lương: Thỏa Thuận

Hạn nộp hồ sơ: 11/06 — 11/07/2024

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